right of withdrawal
- 1. Cancellation policy
You have the right to cancel this contract within fourteen days and without giving reasons. The cancellation period amounts to fourteen days from the day on which you or a third party appointed by you, who is not the carrier, take(s) possession of the goods. If you have ordered multiple goods as part of a single order and these goods are delivered separately, the cancellation period begins only on the date on which you or a third party appointed by you, who is not the carrier, take(s) possession of the last goods. If a contract exists for delivery of goods in multiple partial shipments or parts, the cancellation period begins on the date on which you or a third party appointed by you, who is not the carrier, take(s) possession of the partial shipment or the last part. In the case of a contract for regular delivery of goods over a specified period, the cancellation period begins on the date on which you or a third party appointed by you, who is not the carrier, take(s) possession of the first goods.
To exercise your cancellation right, you must inform us
Elementry GmbH
Ort 221
A-5552 Forstau
E-Mail: office@elementry.at
Web: www.elementry.at
By means of a clear statement (for example by posted letter, fax or e-mail) of your decision to cancel this contract. You may use the enclosed cancellation form template for this, although this is not mandatory.
To meet the deadline, it is sufficient for the notification of exercise of the cancellation right to be sent before expiry of the withdrawal period.
If you have acquired discounted terminal devices or accessories in conjunction with a service contract, only simultaneous cancellation of both contracts is possible. In this case, please send the terminal device and/or accessories as well as the cancellation to Elementry GmbH, Ort 221, A-5552 Forstau.
Consequences of cancellation
If you cancel this contract, we must refund all payments that we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have selected a different delivery method from the cheapest standard delivery offered by us), immediately and no later than within fourteen days after the date on which we receive your notification of cancellation of this contract. For this refund, we use the same means of payment that you used for the original transaction, unless explicitly otherwise agreed with you; under no circumstances will you be charged fees for this refund.
We may refuse the refund until whichever is earliest of when we receive the returned goods or when you provide evidence that you have returned the goods.
You must return or surrender the goods to Elementry GmbH, Ort 221, A-5552 Forstau immediately and in all cases no later than within fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before expiry of the fourteen-day period.
You will pay the direct costs of returning the goods.
You must cover any loss of value of the goods only if this loss of value is attributable to unnecessary handling of the goods in order to check their condition, properties and function.
- 2. Cancellation form template
(If you wish to cancel the contract, please complete this form and return it to us)
To:
Elementry GmbH
Ort 221
A-5552 Forstau
E-mail: office@elementry.at
Web: www.elementry.at
I/we (*) hereby cancel the contract concluded with me/us (*) for purchase of the following goods (*) / performance of the following service (*)
Ordered/received (*) on
Consumer name(s)
Consumer address(es)
Consumer signature(s) (only in the case of communication on paper)
Date
(*) Please delete as applicable.
Waiver of the cancellation right
I hereby explicitly waive my cancellation right in accordance with §§ 3 KSchG (Austrian consumer protection act) and 11 FAGG (Austrian law on remote and external transactions) and request that you commence performance of the service before the end of the cancellation period.
The service should commence during the cancellation period (please delete as applicable):
Yes No
____________________________________________
Date, consumer signature